ALL SALES ARE FINAL with the exception of products damaged during shipment. Validation of damage must be reported within 48 hours of receipt of delivery. A picture or video must be included with a description of the damage. Please use this form to submit your request.
A team member will provide return instructions, including a RETURN SHIPPING LABEL. Replacement product will ship within 24 – 48 hours after RETURNED product has arrived at our shipping location.
SHOPPER MUST COMPLETE SHIPPING INFORMATION ACCURATELY.
The shipping label is AUTOMATICALLY generated from the information Shopper provides in the shipping fields at checkout. If this information has been typed incorrectly or inaccurately, Shopper agrees Seller is not liable for any related shipping errors.
Every order has a USPS generated tracking number that is automatically emailed to the Shopper WHEN THE SHIPPING LABEL IS PRINTED. It is Shopper’s responsibility to confirm arrival of this email and for tracking the package through delivery. If you do not see this email in your INBOX, please check your junk or spam folder.
If the shipping confirmation email fails to arrive due to a technology issue beyond Seller’s control, it is Shopper’s responsibility to email email@example.com and request this information.
Once the USPS takes possession of the package, delays are beyond Seller’s control. Shopper agrees to hold Seller harmless in regards to USPS performance.
Seller has performed due diligence in providing tracking information so Shopper can plan for the arrival of the package. If Shopper location is a high risk location for theft OR no one will be available to receive it, please ship package to a work location or where it can be safely received.
If the package is stolen or missing AFTER the USPS confirms date, time, and location of delivery on USPS.com, Shopper is not eligible for a refund or re-shipping.
If your order does not arrive (and UPSP tracking information confirms the same), Shopper is eligible for RE-SHIPPING 21 days from the original shipping date. This waiting period is to give the package time to arrive if it is has been improperly routed through the USPS system.
Seller does not have access to any additional tracking information than what is provided in the USPS tracking system at USPS.com. Please contact the neighborhood carrier and/or your LOCAL POST OFFICE for assistance to perform package location assistance once the package has shipped. We also recommend checking with your neighbors to see if they received the package in error.