Shipping & Refund Policy
Seller reserves the right to update terms in this policy from time to time so please revisit to stay up to date. By shopping on this website you consent to all terms and policies.
NOTE: As a wholesale shopper and licensed esthetician, you are responsible for replacing any defective or damaged products reported by your customers. This means you are also responsible for working with any dissatisfied customer per YOUR businesses refund policy. CBE does not serve your customers. We serve only the Licensed Esthetician making purchases on this website and only according to the policies as outlined herein.
Orders placed here are NOT eligible for a refund. All sales are final.
If a product or device arrives damaged or malfunctioning, Shopper must submit verification of said damage or malfunction within 24 hours of delivery date as indicated on the USPS delivery tracking confirmation for product replacement.
Shopper must provide verification in the form of a picture or video emailed to firstname.lastname@example.org. If damage is being reported, a picture of the shipping box and the product is required. All product must be returned and without this verification, no exchange will be processed.
If a device is malfunctioning, Shopper must provide a video showing the malfunction must be submitted via email to email@example.com. Without this verification, no exchange will be processed.
This same process must be followed for defective products or devices after the initial delivery. Photos or videos should be submitted via email to firstname.lastname@example.org. Upon verification, CBE will email a return shipping label to Shopper and once the damaged product or malfunctioning device is returned, along with any parts, replacement product or device will be shipped. Failure to return all parts, will delay a refund and shipping of missing parts becomes Shopper's responsibility. If parts are lost, the refund will be adjusted accordingly.
CBE SHIPPING TIMELINE
All orders ship within 24 - 48 hours of placing the order by Noon Eastern weekdays. AFTER an order ships, package arrives in 2 - 3 business days.
We are closed SATURDAY AND SUNDAY and all major USA holidays. If order is placed on Saturday or Sunday, or on a USA holiday, expect a delay since the order will not be processed until the next business day.
SHOPPER MUST COMPLETE SHIPPING INFORMATION ACCURATELY.
The shipping label is AUTOMATICALLY generated from the information Shopper types in the shipping fields at checkout. If this information has been typed incorrectly or inaccurately, Shopper agrees Seller is not liable for any related shipping errors or additional shipping costs.
WHEN THE SHIPPING LABEL IS PRINTED a tracking number is automatically emailed to the Shopper. It is Shopper's responsibility to confirm arrival of this email and shopper is responsible for tracking the package through to delivery.
If the shipping confirmation email fails to arrive due to a technology issue beyond Seller's control, it is Shopper's responsibility to email email@example.com and request this information.
Once the applicable courier takes possession of the package, delays are beyond Seller's control. Shopper agrees to hold Seller harmless for courier performance and understands the applicable courier must be contacted for any additional shipping information.
Seller does not have access to any additional tracking information than what is provided in the tracking system at applicable courier's website.
If you're having difficulty locating a package, please contact the applicable courier for assistance to perform package location assistance by providing your tracking number. Also check with your neighbors to see if they received the package in error.
Seller has performed due diligence in providing tracking information so Shopper can plan for the arrival of the package. If Shopper location is a high risk location for theft OR no one will be available to receive it, please ship package to a location where it can be safely received.
If the package is stolen or missing AFTER the courier confirms date, time, and location of delivery on the couriers' website, Shopper is not eligible for a refund or re-shipping.
If your order does not arrive (and tracking information confirms the same), Shopper must REORDER and start the refund process with Customer Service.
Shopper must wait 21 BUSINESS days from the original order shipping date. If at that time the original order has not reached its destination, a refund will be processed. This waiting period is necessary to give the package time to arrive if it is has been misrouted in the courier system.
Late arriving packages under these circumstances must be returned unopened for a FULL REFUND - or Shopper may decide to keep it.