My Top 3 Secrets to Business Growth
I’ve been in this business for 20+ year and the first 15 years were filled with struggle. I shudder to even think about it. The struggle was not fun but it has made me incredibly grateful for the success I’m experiencing.
In the beginning many of us are doing our best to learn all we can about esthetics, skincare, and beauty that we don’t even know what we don’t know about running a business. For me, it was flying by the seat of my pants kind of situation. I made mistakes. I trusted the wrong people. I was inconsistent from overwhelm and then finally it all started working.
I learned a lot along the way. I’m going to share a few of my secrets with you. Hopefully, you won’t have to struggle as much as I did, and you can take these secrets and turn them into cornerstones for your growth and success.
Here we go…
The #1 secret to my business growth is EDUCATION. I didn’t stop learning when I got my degree at the MedArt School of Esthetics in Miami, FL. I immediately did post graduate study at the International Dermal Institute, known as the Harvard of post-graduate education for skincare therapists.
That’s not all. Every year for the past 20+ years I’ve sought out classes & courses, seminars & webinars, workshops, and tradeshows. I’ve read countless books and manuals to build a knowledge base. Between this ongoing education and using it in the studio, I’ve developed my treatment protocols and best practices. I also learned to "think outside the box" from client to client because this isn't a one size fits all situation.
If you want to attract clients who are willing to pay you what you’re worth, you must invest in your ongoing education. You cannot let your knowledge go stale. We live in a time when access to knowledge is easier and faster than ever before. There is no excuse for not expanding your knowledge base.
- Find courses/classes on topics you want to learn.
- Seek out seminars/webinars/workshops and enroll.
- Get in some great Facebook Groups or Coaching Groups and ask questions.
- Buy books online (buy used to save money) and read, read, read!
- Go to tradeshows (some are online now so you don’t have to travel)
Make continuing education part of your business plan!
The #2 secret to my business growth was learning how to use social media to spread the word. For me, this started with YouTube videos. I’m 75% self-taught and I’ve taken some classes to learn more.
I understand making YouTube videos isn’t for everyone. Your success is not limited to YouTube, but you do need to learn how to take advantage of using social media to introduce yourself to your community and to the world.
I could only get so far doing everything myself so this didn’t really take off for me like I knew it could until I hired someone to help. In 2018 I hired a Virtual Assistant who became my Online Business Manager. She put infrastructure and processes in place that allowed growth to occur. Then she created a digital marketing strategy and as the business continued to grow, we added a dedicated social media professional to the team. She has taken my social media presence to the next level. Together, the 3 of us, have developed a marketing engine that has allowed my business to grow by leaps and bounds.
You can begin right where you are. Perfect never starts. It doesn't have to be perfect. You just have to do it! Get one post out a week and go from there.
Start by deciding how you want to present your business to your community and to the world. What’s your mission and your unique message? And then develop a look and image and share it in a consistent and methodical way on social media channels. I have learned that being consistent and methodical (not being perfect) at social media marketing is how you succeed at it.
The #3 secret to my business growth is understanding I needed to offer products to my customers. We are limited by the number of clients we can serve in one day, one month, one year and so forth. Product sales creates a revenue stream that bypasses the limitations in hours we are available to serve clients.
At first this feels a little scary. You might think if you sell products and home-use devices they won’t need your services, but the opposite is true. When you sell products and devices, you create a partnership with your client, and you give her value-added support. She still needs the advanced treatments you provide like the SculPLLA Facial Filler Mask treatments, and treatments they cannot get anywhere else and can only be delivered by a licensed professional. The pampering they experience from a facial can never be replaced so this is not something to be afraid of.
Over the years I’ve been able to create revenue from product sales that has paid for family vacations, allowed my family to live in comfort, provide the best school for my daughter, create a retirement plan, and generate income for my team members doing work they love.
So, when I encourage you to purchase products to sell to your clients, it truly is to help you build the kind of business in which you too can make your dreams come true.There’s much more I’d like to share about the secrets to my business growth. Stay tuned to your email as I keep sharing nuggets of knowledge you can use to grow your business. I invite you to share this article with your esthetician friends and colleagues.
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